FAQ

How long does processing and shipping take?

Orders are processed within a few business days. Delivery times may vary depending on your location and product availability.

Can I return a product?

We accept returns on defective items within a limited window after delivery. Contact us for support with your order.

How do your product drops work?

Many JACPOT pieces are made in limited quantities or as part of exclusive drops. Past items may be re-released, so please keep up with drops if you missed a product.

Do you have custom orders?

Select items may offer customization options. Availability will be listed on the product page.

Is this official merchandise?

All JAC•POT products are independently designed and, unless stated otherwise, are not licensed, sponsored, or affiliated with any original creators, brands, or rights holders.

Any references are intended as artistic inspiration and fan expression. We have full respect for the original creators and would love to work with them.